Boston Standard Company of Mattapan, MA is searching for a full-time CSR / Installation Project Coordinator to join our fast-paced office team and help provide exceptional customer service while efficiently scheduling installation projects. In this vital role, you can expect to earn a competitive wage and work a Mon-Fri, 7:30 am-4:30 pm weekly schedule. We also provide fantastic benefits that include 401(k) plan with match, 3 weeks of paid time off (PTO) each year, 9 paid holidays, short-term disability, life insurance, school reimbursement, and ongoing training opportunities. If you're looking to jumpstart your customer service career with a reputable home services company, apply today, this may be the position you've been searching for!

ABOUT BOSTON STANDARD COMPANY

Boston Standard Company is a locally-owned company that has been providing residential and light commercial plumbing, HVAC, and electrical installations and repairs for over 12 years. Our customers have come to rely on us for expert, local service, 24 hours a day. We've been recognized as "Best of Boston" and a "Super Service Award" winner from independent publications and we also carry an "A+" rating with the Better Business Bureau. We know that long-term customer relationships aren't built overnight, which is why the cornerstones of our business are quality and integrity.

We value and respect our team and what we can accomplish together to meet the needs of our community. That is why we offer great pay, consistent hours, work/life balance, opportunities to learn, and a growth- and family-oriented work environment where we look out for each other and positive, open communication is encouraged.

A DAY IN THE LIFE OF A CSR / INSTALLATION PROJECT COORDINATOR

Our CSRs / Installation Project Coordinators are the backbone of our high-functioning office team! In this role, you provide exceptional customer service while coordinating installation projects. You spend the bulk of your day answering phones, scheduling appointments, and answering customer questions. You also handle all other inbound project scheduling communications. You are the point person for our customers, techs and subcontractors and you make it your goal to ensure that projects are completed accurately, efficiently, and exceed customer expectations!

You thrive working in a fast-paced environment and enjoy having to stay "on your toes!" You focus on keeping jobs running smoothly and customers happy. You track metrics to ensure the quality and efficiency of our jobs and you have a sense of pride about your contributions to the overall success and productivity of our company!

QUALIFICATIONS

• 3 or more years of customer service experience in an office

Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this CSR / Installation Project Coordinator position in client services!

ARE YOU READY TO JOIN OUR OFFICE TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile-friendly application so that we can review your information. We can't wait to add you to our team!

Location: 02126